TERMS AND CONDITION

 

Cap A Pie webstore (www.capapiestore.com) encourages you to read our Terms and Conditions before purchasing or placing your order, as we may change our Terms and Conditions from time to time.

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PRICING POLICY

Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.

Customers purchasing from other countries may pay via Bank Transfer in Indonesian Rupiahs. However, we suggest customers from overseas to pay in US$ via PayPal if possible. We have our own currencies for US$ and customers have no rights to change the currency exchange. Any custom and tax costs will be invoiced to you directly from the shipping company. We recommend you contact your local customs for more details.

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PROCESSING YOUR ORDER

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder’s name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.

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PAYMENT POLICY

We Provide several options of payment:

1. Payment using Credit Cards : Visa and Mastercard.
2. Payment using Internet Banking.
3. Payment using Virtual Account.
4. Payment using bank transfer to our account.

For payment using credit card, customer should click submit for online payment process and input your credit card data.

We’re not responsible for any misusage of your credit card or other means of payment and that is not under our supervision.

Payment through bank transfer should confim using one of these methods send an e-mail to contact@capapiestore.com or to our customer service via line @capapie/ whatsapp 0857-777-332-77 with your payment receipt and your personal data which includes: name, mobile phone number, order number, amount of money that you transfered and bank account that you use to transfer the money.

We use Indonesian Rupiah currency in this website, all transaction through this website will be processed in Indonesian Rupiah.

All transactions will be processed within 1×24 hours.

Customer should finalize the payment and when the transaction is succeed, we will send the invoice through e-mail to your e-mail that you already input on your personal data when chekcing out the orders within (maximum) 1 day after the payment is done.

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INVOICE

Invoice is the proof of your purchase and can be used as a reference of your purchase. It is important for you to keep the invoice from every purchase that you made, as it may be useful for after sales service.

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RETURN, EXCHANGE & CANCELLATION

We don’t provide any return & exchange unless the mistake is from our side (sending you defect item that is not mentioned before, differrent colour/ item sent to you). Below are the return & exchange conditions that we accept:

1. We only accept if the item is in good condition with out tag still intact.
2. We will refund your payment if your purchase is currently out of stock and the payment already successful. We will refund the amount of money by transferring to your account.

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SHIPPING POLICY

We will ship your purchase when we already receive a payment confirmation from e-mail/ line/ whatsapp. We will process the shipping same day as your payment day if the payment received before 2 p.m.

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PRIVACY POLICY

Our teams takes your privacy very seriously. We believe that electronic privacy is critical to the continued success of the Internet. We believe that this information only and should be used to help us provide better service. That’s why we’ve put in place policies to protect your personal information.

Our Policy Summary

Generally, when you visit our website and access your information it will remain as anonymous. Before we ask you to fill in the information, we will explain how this information will be used. We will not disclose your personal information to other companies or individuals without your permission.

Some parts of our website require registration to access them, although usually all that is required is an e-mail address and some basic information about you.

There is a section where we will ask for additional information. We do this to better understand your needs, and provide you with a service that we believe may be valuable to you. Some examples of website information we need such as name, email, home address, and personal info. We give you the opportunity to choose not to receive material information from us. Protect your privacy We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, credit card numbers to make a purchase), we will take reasonable steps to protect, such as your card number encryption. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are only used for payment processing and are not stored for marketing purposes. We will not provide your personal information to other companies or individuals without your permission. “Process your order process we make sure it’s secure with the Secure Sockets Layer (SSL) protocol where SSL provides every customer with full security and freedom to shop online without any worries about the possibility of stealing credit card information”

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INPUT & SUGGESTION

Any input and suggestions can be sent to contact@capapiestore.com or contact our customer service via whatsapp at 0857-777-332-77 or line @capapie

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OPERATION HOUR

We will process your purchase from Monday – Friday in our operation hour ( 9 a.m. – 6 p.m.)